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RETURNS
It
is the responsibility of the customer to report any
damaged equipment they received to the freight carrier.
Please be aware that the freight carriers have
very strict requirements on equipment damaged in
transit.
If
you suspect a product you received is damaged, make note
of the possible damage on the delivery slip from the
carrier. You must report damage to the freight carrier
within 7 days, but the sooner the better. It is the
responsibility of the customer to report this to the carrier.
We
are not responsible for damage done by the carrier
during transit.
We
claim no responsibility for any incorrect
repair diagnosis or misinformation by others or wrong or unneeded parts being ordered by
anyone, unless
we specifically made a shipping error ourselves and sent you the
wrong part, but that is a rare occurrence. Specially
ordered parts we have to acquire, have made or obsolete parts ordered are
non-returnable.
Before
returning any product, you must call 630-678-9010 for a
return authorization number. Refunds will be given
for any equipment returned within 15 days from purchase,
freight prepaid. The customer is responsible for any
return freight costs. We do not accept collect or C.O.D.
shipments. Restocking fee of 25% will be charged for any
return items.
All
returns must be unused and in the original packaging and
have the manufacturers paperwork, including owner’s
manual.
A
refund will be given after the product has been returned
and inspected by us.
TAXES
Prices
shown do not include any applicable sales taxes.
Illinois Sales Tax will be added automatically to orders
from Customers in the State of Illinois. Customers
outside of Illinois are responsible for paying any taxes
owed to the State or Municipality in which
they reside.
All
shipments made within the State of Illinois will be
charged 8.0% sales tax.
DELIVERY
INFO
"DELIVERED"
on this website means "NO DELIVERY FEE" for deliveries
to locations in the continental United States.
Purchases going to Alaska, Hawaii or Canada will include
a shipping fee. Please call for shipping quote to these
locations your ZIP code will be needed.
Repair
parts usually ship within 24 hours unless it's a
backordered part.
Most
other equipment (i.e.. lifts, compressors, tire
machines, etc.) usually ship within 7 to 10 business days. All shipping and
transit times are estimates, and determined by the
freight carriers. Smitty's Equipment Sales makes no guarantee that
lifts or other items
ordered that are being drop-shipped from the
Manufacturer's location
will arrive by a certain time or date. Smitty's has
no control over the Shippers load scheduling, truck
loading procedures or driving times.
"Delivered"
does not include "Unloading"
Some larger items, such as vehicle
lifts, will require a forklift or other means for
unloading at the Buyers location. Unloading
the truck is strictly the responsibility of the Buyer.
Trucking Companies call before delivering the equipment
and that is the time to coordinate your unloading
schedule with the driver that has the bill of lading
with him. That way you know exactly what he has that you
will be unloading and when.
In some cases, it is recommended that the buyer pick up
the product from the carrier’s freight dock or some
other nearby location they choose if means to unload a
semi-truck at the point of use is not available.
Most local Truck Terminals can also provide alternative
delivery methods at reasonable costs if you want
lift-gate service or a smaller truck to do the last
stage of delivery.
LIMITS
OF LIABILITY
Seller
provides no warranties other than in accordance with the
Manufacturer's written limited warranty accompanying the
particular product sold. In no event shall Seller be liable for special,
consequential, or incidental damages or injures of any
kind or nature whatever, including but not limited to loss of profit, rental of
substitute equipment or other commercial loss, for the breach
of or delay in performance of the Manufacturer's Warranty.
In no event will
Seller's liability exceed the original price paid for the product.
Prices
on our website can be updated at any time.
We do not guarantee today's
prices to be the same as tomorrows unless a current sale
has an expiration date.
Please
"refresh" the web page to see the most current
pricing information.
Occasionally
prices may change, but computer browsers don't always
"refresh" the page when you open the page
unless you have them set to do so. To avoid purchasing
something and paying an "old price" by
mistake, please refresh the page in your browser to
insure your order doesn't get cancelled due to the price
being out of date.
If
you buy something from a non-refreshed page and the
price is different than the new price, we will refund
your money immediately. However,
if the price was lowered and you paid a higher price do
to buying from an non-refreshed page, we will issue you
a refund of the amount you would have gotten in savings
at the lower cost plus ship your item to you
promptly.
We
claim no responsibility for any incorrect
repair diagnosis or misinformation by others or wrong or unneeded parts being ordered by
anyone, unless
we specifically made an error ourselves and sent you the
wrong part other than the part you asked for.
WARRANTEES
All
equipment ships with the Manufacturer’s full warranty. The
Manufacturers of the equipment sold on this site provide
warranties to the end user. No express or implied
warranties, with the exception of those given by the
manufacturer, are claimed or recognized by Smitty's
Equipment Sales. We will assist the purchaser in any
issues regarding warranty for products purchased through
our site, but the manufacturer must make the final
determination of warranty.
Any
litigation, claims or disputes brought against Smitty's
Equipment Sales, must be made in the State of Illinois,
County of DuPage. By purchasing a product from this
site, you are agreeing to abide by these terms and
conditions.
SECURITY
AND CONFIDENTIALITY
Smitty's
Equipment Sales agrees to hold all information from the
purchaser in the strictest confidence. No private
information (name, address, phone number, customer I.D.,
etc.) shall be shared with any other entity, other than
for shipping the requested product or to conduct
business with said customer.
Smitty's
Equipment Sales does not store credit card information
resulting from purchases made by telephone. Our website uses
"Paypal" to process credit cards from website purchases,
and at no time will your data be shared with outside
sources, in fact, Paypal does not share your credit card
information with us either.
Paypal processing is possibly the safest way to
make a purchase from a website.
Smitty's
Equipment Sales & Service
1705
W. Armitage Court
Addison,
IL. 60101
1-630-678-9010
"Accredited
Member of the Better Business Bureau"
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